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Payment Policy

Payment Options

Effective Date: August 6, 2025

1. Introduction

At Outdoor Embers, we highly value your safety and convenience. We offer a variety of secure, easy-to-use payment methods that comply with all applicable U.S. laws and regulations.

2. Accepted Payment Methods

2.1 Credit & Debit Cards

We accept all major credit and debit cards:

  • Visa

  • Mastercard

  • American Express

  • Discover

How it Works:

  1. Select your preferred card option at checkout.

  2. Enter your card number, expiration date, and CVV code.

  3. Your payment will be processed securely through our encrypted payment gateway.

  4. Once approved, you will receive an order confirmation by email.

2.2 PayPal

Pay quickly and securely using your PayPal account.

How it Works:

  1. Choose PayPal at checkout.

  2. You will be redirected to the PayPal login page.

  3. Log in and confirm your payment.

  4. You will be redirected back to our website with your order details.

2.3 Shop Pay, Apple Pay & Google Pay

For a faster checkout experience, select Shop Pay, Apple Pay, or Google Pay when available.

3. Security & Data Protection

Your security is our highest priority:

  • SSL Encryption: Our site uses Secure Socket Layer (SSL) encryption to protect your personal and financial data.

  • PCI Compliance: Our payment processors are fully PCI DSS compliant.

  • Privacy: Please review our Privacy Policy for details on how we handle your information.

4. Customer Support

If you experience payment issues, contact us:

  • Email: support@outdoorembers.com

  • Phone: 1-866-885-4484

  • Address: Outdoor Embers, 5900 Balcones Drive, Suite 100, Austin, TX 78731

  • Hours: Monday–Friday, 9:00 AM–5:00 PM CST

5. Payment Confirmation

After completing your payment, you will receive:

  • Order Confirmation: Sent by email with order details.

  • Receipt: A digital receipt for your records.

If you do not receive confirmation within 1 hour, please check your spam folder or contact us.

6. Currency

All transactions are processed in U.S. Dollars (USD). If your bank account is in another currency, your bank may apply currency conversion fees.

7. Fraud Prevention

To protect our customers and maintain a secure shopping environment:

  • We may perform verification checks and request additional information before accepting an order.

  • Orders suspected of fraud will be investigated and may be canceled.

8. Changes to Payment Options

We may add or remove payment methods at any time. Updates will be posted on this page.

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