Shipping policy

Shipping Policy

Effective Date: August 8, 2025

1. Introduction

At Outdoor Embers ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://outdoorembers.com.

2. Shipping Destinations

Countries We Ship To:

  • United States (continental U.S., Alaska, and Hawaii)

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Free Standard Shipping on all orders over $50

  • Flat Rate Shipping: $5 for orders under $50

International Shipping:
Currently, we do not ship outside the United States.

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Order Cut-Off Time: Orders placed before 3:00 PM CST will begin processing the same day.

  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–2 business days

Notes:
Delivery times are estimates and may vary due to weather conditions, carrier delays, or other factors outside our control.

6. Shipping Methods and Carriers

  • Domestic Carriers: USPS, UPS, FedEx

  • Tracking: All orders include tracking information, provided via email once shipped.

  • Insurance: Shipments are insured against loss or damage. Contact us promptly if an issue occurs.

7. Order Tracking

After your order ships, you will receive an email with:

  • Tracking number

  • Carrier name

  • Link to track your package

You can also visit https://outdoorembers.com/track-order (if enabled) or use the carrier’s tracking page.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time:

If tracking shows "delivered" but you have not received it:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.

8.2 Damaged Packages

If your package arrives damaged:

  1. Take photos of the damaged packaging and items.

  2. Contact us within 7 days at support@outdoorembers.com.
    We will arrange a replacement or refund as appropriate.

9. Missing Items

If items are missing from your order:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).
    We will investigate and send replacements or issue a refund.

10. Return and Refund Policy

For detailed information on returns, exchanges, and refunds, please refer to our
Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping details are correct. Outdoor Embers is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

12. International Customs and Duties

Currently, we only ship within the United States, so no customs duties apply.

13. Contact Information

For shipping questions or concerns, please contact us:
Outdoor Embers

  • Email: support@outdoorembers.com

  • Phone: 1 (866) 885-4484

  • Address: 5900 Balcones Dr, S-100, Austin, TX 78731, USA

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting to the website.